Refund & Cancellation Policy
Custom development work is delivered as time and effort rather than a returnable product. This policy sets out plainly what happens if a project is cancelled at each stage.1. Deposits
A 50% deposit reserves your project slot and covers discovery, planning, and the start of design work. Because that slot is held for you and work begins immediately, deposits are non-refundable once work has started.
If you cancel in writing before any work has begun, the deposit is refunded in full, less any transaction fees already incurred.
2. Cancellation by you
Cancellations must be sent in writing to groundpointdigital@gmail.com. The date we receive that notice is the cancellation date.
- Before work begins — full refund of the deposit, less transaction fees.
- During design — deposit retained; no further balance due.
- During development — deposit retained plus payment for development work completed to date, invoiced pro rata.
- After delivery for final review — the full project fee is payable.
3. Cancellation by us
We may cancel a project if the agreed scope proves unworkable, if required materials or approvals are not provided for an extended period, or if the working relationship breaks down. In that case you receive a pro-rata refund for work paid for but not delivered, and all completed work produced to that point is handed over to you.
4. Dormant projects
If we receive no response or required materials from you for 60 consecutive days, the project may be closed. Payments made to that point are non-refundable, and restarting later will require a new quote and a new slot.
5. Revisions, not refunds
If the delivered work does not match what was agreed in the proposal, the remedy is correction, not a refund. Raise the issue in writing and we will fix it at no cost within the included revision rounds. Dissatisfaction with a design direction that matches the approved scope is handled through the revision process.
6. Post-launch defects
Defects in delivered functionality reported within 30 days of launch are fixed free of charge. This does not extend to new features, content changes, third-party service outages, or breakages caused by edits made after handover.
7. Third-party costs
Domains, licences, paid plugins, payment-gateway fees, and similar third-party purchases are non-refundable once bought on your behalf, and remain subject to the refund terms of the provider concerned.
8. Processing refunds
Approved refunds are issued within 14 business days to the original payment method where possible. Bank transfer and currency-conversion charges are deducted from the refunded amount.
9. Disputes
If you disagree with how this policy has been applied, email groundpointdigital@gmail.com with the details. We will respond within 5 business days and try to resolve it directly before any formal action is taken by either party.